Naga99 Terms and Conditions – Complete Malaysia Gaming Platform Rules Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and naga99 ("Platform"). By accessing, registering for, or using any part of the naga99 platform — including the website, mobile app, and related services — you acknowledge that you have read, understood, and agreed to be fully bound by these Terms.

Naga99 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes are made constitutes full acceptance of those changes.

These Terms apply alongside the naga99 Privacy Policy and any game-specific or promotional guidelines published from time to time on this platform.

2Eligibility & Account Registration

To register and use the naga99 platform, you must meet the following requirements:

• Be at least 18 years old on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not residing in any jurisdiction where online gaming is prohibited.
• Never having been suspended or banned from naga99 previously.

Each individual is only permitted to hold one (1) active account only. Opening multiple accounts by a single individual is a serious violation and may result in all such accounts being closed and balances forfeited.

During registration, you are required to provide accurate, current, and complete information. naga99 reserves the right to request proof of identity or supporting documents at any time to verify the information provided.

3Deposits and Financial Transactions

Naga99 accepts deposits via a variety of legitimate local payment methods, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow, Boost, and MAE by Maybank, as well as supported cryptocurrencies. All payment methods are subject to minimum and maximum limits set by the platform.

• Minimum deposit limit: RM 30 per transaction.
• Deposits will be credited to your account within 1–5 minutes after verification is received.
• Naga99 does not charge any processing fees for deposits; however, your payment provider may apply their own charges.
• All deposits must originate from an account or payment method registered in your own name.
• Naga99 reserves the right to hold or review any suspicious deposits for compliance and anti-money laundering purposes.

Naga99 does not accept third-party deposits. Any deposit found to originate from an unauthorized source will be returned and the account in question will be investigated.

4Fund Withdrawal

Members may submit a withdrawal request at any time, subject to the following conditions:

• Minimum withdrawal limit: RM 50 per transaction.
• Withdrawals are processed within 5–15 minutes for accounts that have completed the KYC verification process.
• Withdrawals can only be made to a bank account or e-wallet registered in your own name.
• Daily withdrawal limit depends on your VIP membership tier.
• Naga99 reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits.

If there are any active bonuses that have not yet met the rollover requirements, withdrawals may be held until those conditions are fulfilled. Members are advised to check their bonus status before submitting a withdrawal request.

5Bonuses, Promotions and Rewards

Naga99 offers members a wide range of bonuses and promotions from time to time. Each bonus is subject to specific terms published alongside the respective offer. The general conditions that apply to all bonuses are as follows:

• All bonuses come with rollover (turnover) requirements that must be fulfilled before a withdrawal is permitted.
• Bonuses may only be claimed once per offer unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Naga99 reserves the right to cancel bonuses if abuse or fraud is detected.
• The welcome bonus is only available to new members making their first deposit.

Rollover requirements are typically set between 5x and 30x depending on the bonus type. For example, a RM 100 bonus with a 10x rollover requires you to place a total of RM 1,000 in wagers before a withdrawal is permitted. Full terms for each promotion can be reviewed on the Promotions.

Naga99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. naga99's decisions regarding bonus disputes are final.

6Game Rules

All games offered on the naga99 platform use a Random Number Generator (RNG) that has been independently certified by international certification bodies. This ensures every game outcome is fair, random, and cannot be manipulated by any party — including naga99 itself.

• The outcome of completed games is final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during a gaming session, naga99 will use system records to determine a fair outcome.
• Wagers placed during system outages or when technical limitations occur may be voided.
• Each game has its own minimum and maximum betting limits, as displayed in the game interface.

For Live Casino games, the rules displayed by the game provider apply, and members are deemed to have read and agreed to those rules before joining a game.

7Prohibited Activities and Fraud

The following activities are strictly prohibited on the naga99 platform and may result in immediate account closure, forfeiture of funds, and legal action where applicable:

• Opening more than one account or using another person's identity.
• Using automation software, bots, scripts, or other technical means to manipulate games.
• Colluding with other players to cheat the system or abuse promotions.
• Money laundering or using illegally obtained funds.
• Exploiting technical errors or system bugs for unauthorized gain.
• Threatening, harassing, or behaving rudely toward naga99 support staff.

8Account Security and KYC

You are solely responsible for maintaining the security of your account, including keeping your password and login details confidential. naga99 shall not be liable for any losses arising from the disclosure of your login information to a third party.

As part of our commitment to security and compliance, naga99 conducts a Know Your Customer (KYC) process that may require you to:

• Submitting a valid copy of an identity card or passport.
• Verifying the payment method used via screenshot or bank document.
• Submitting proof of current address if required.

The KYC process is an industry-standard step that protects both you and the platform from fraudulent activity. All submitted documents are stored securely using 256-bit SSL encryption and are not shared with any third party without your consent.

9Privacy and Data Protection

Naga99 takes member privacy very seriously. All personal information collected during registration and use of the platform is processed in accordance with our detailed Privacy Policy. By using this platform, you agree to how we collect, use, and protect your data.

In summary, naga99 collects your personal information for the following purposes:

• Account management and identity verification.
• Secure processing of financial transactions.
• Fraud detection and prevention.
• Service improvements and user experience enhancements.
• Compliance with legal and regulatory requirements.

For complete information on how we handle your data, please refer to Privacy Policy ours.

10Responsible Gaming

Naga99 is committed to responsible gaming practices. We believe online gaming should be an enjoyable form of entertainment, not a source of stress or financial hardship.

The naga99 platform provides the following self-control tools to help you manage your gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on your budget.
• Loss Limit: Set the maximum loss amount you are comfortable with over a given period.
• Game Break: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Initiated Account Closure: Option to permanently close your account if needed.

If you are concerned about your own or a loved one's gaming habits, please contact our support team or visit the Responsible Gaming for further information and support resources.

11Liability Limit

Naga99 shall not be liable for any direct, indirect, consequential, or special losses incurred by members as a result of:

• Platform disruption or unavailability due to maintenance or technical issues beyond our control.
• Losses incurred during a properly conducted gaming session.
• Actions by third parties including payment providers or hackers.
• Failure of the user's own equipment, software, or internet connection.

In any event, naga99's maximum liability to any member is limited to the total amount deposited by that member in the 30 days prior to the claim. naga99 makes no guarantee that the platform will always be free from interruptions or errors.

12Account Closure and Suspension

Naga99 reserves the right to suspend or close any member's account at any time, with or without prior notice, if:

• The member is found to have violated any section of these Terms.
• There is fraudulent or suspicious activity associated with the account.
• The member fails to complete the KYC process within the specified timeframe.
• Account inactive for more than 12 consecutive months.

Members may also request account closure at any time by contacting the naga99 customer support team. Any valid remaining balance in the account will be returned upon completion of the verification process, provided there are no outstanding Terms violations.

For inactive accounts, naga99 will provide notice via the registered email address at least 30 days before any action is taken.

13Changes to Terms

Naga99 reserves the right to review and update these Terms and Conditions at any time to reflect changes in services, legal requirements, or platform policies. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a notice to members who log in to the platform for a reasonable period.
• Sending notifications via email to members with an active email address.

Continued use of the naga99 platform after any changes to the terms take effect will be considered acceptance of the amended terms. If you do not agree with the changes made, you have the right to close your account and withdraw your remaining funds subject to the applicable conditions.

14Governing Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operations of the naga99 platform. Any disputes arising from or in connection with these Terms shall first be resolved through naga99's internal procedures.

If a dispute cannot be resolved internally, both parties agree to refer the matter to binding arbitration. The arbitration decision is final and binding on both parties.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted to the minimum extent necessary to make it enforceable, while the remaining provisions shall continue in full force and effect.